Summary of Lottes Roofing Store Policies
PaymentAll Credit Cards, Company Certified Checks, Bank Checks,Bank Wire, Paypal
FeesNo sales taxes except in applicable states
ShippingUS and International (Delivered Prices are for the 48 States Only)
Additional Shipping Charges Will Apply for International Orders
Delivery24-48 hours to SHIP most in stock items, not counting weekends or holidays. Time tables will vary depending on the items ordered.
Refunds & ReturnsOur return policy is VERY specific for each item. Please read the item description carefully, and contact us with any requests for a return authorization. Returns will be accepted on qualified items ONLY if reported WITHIN 14 days of product receipt. Normal 20%  Restocking fee on items that weigh less than 149 lbs, and 30% on items that weigh more that 149 lbs and ship common carrier. Return freight paid by customer for item returned as per customer request, and approved by our Customer Service Department IN WRITING. Any and all TELEPHONE conversations are not supported for any return approval or authorization. Lottes reserves the right to modify or change this policy at any time, and also reserves the right to make exceptions to this policy as we may seem fit on a case by case basis.
Contact Us
WarrantyProducts carry their manufacturer's warranty. Rubber roofing materials have a limited warranty against factory defect and premature deterioration from weathering and which are subject to the conditions stated in our customer warranty form, available at: http://www.lottescompanies.com